Question 1

Why should I trust ASUP with my music and royalties?

Accepted Answer

We believe trust is built through transparency. Every release, royalty report, payment record, and distribution activity is visible within your dashboard, giving you full control and visibility over your catalog.

Question 2

Do I keep ownership of my music?

Accepted Answer

Yes. You always retain ownership of your music and intellectual property. ASUP acts as a technology and distribution partner, not an owner of your content.

Question 3

Do you provide ISRC codes, and can I use my existing ones?

Accepted Answer

Yes. We can provide ISRC codes for new releases when needed. If you already have ISRCs from a previous distributor or label, you can use those codes during distribution. In many cases, maintaining the same ISRC helps preserve your recording's identity and existing streaming history when migrating releases between distributors.

Question 4

What happens if my release gets rejected by a store?

Accepted Answer

If a release is rejected, our team reviews the issue and provides guidance on the required changes. Once corrected, the release can be resubmitted for review.

Question 5

How do you ensure royalty reporting accuracy?

Accepted Answer

Royalty data is received directly from DSPs and monetization partners. We maintain detailed reporting systems designed to provide clear, trackable, and transparent royalty insights.

Question 6

Do you support automatic royalty splits?

Accepted Answer

Yes. Royalty splits can be configured so collaborators, artists, producers, and rights holders receive their allocated shares automatically according to agreed percentages.

Question 7

What makes ASUP different from other distributors?

Accepted Answer

We combine distribution, monetization, royalty management, analytics, and white-label infrastructure within a single ecosystem, helping businesses and creators grow without relying on multiple disconnected tools.

Question 8

Do you provide white-label music distribution solutions?

Accepted Answer

Yes. Businesses can launch their own branded distribution platform using our white-label infrastructure, complete with custom branding, artist onboarding, reporting, and distribution capabilities.

Question 9

Will my artists know ASUP is powering the platform?

Accepted Answer

That depends on how you set up your system. Our white-label solution is designed to operate behind the scenes, allowing partners to provide a fully re-branded experience to their artists and labels.

Question 10

Can white-label clients customize their own policies and terms?

Accepted Answer

Yes. White-label partners can customize legal documents, policies, onboarding flows, and platform settings to align with their business requirements and brand identity.

Question 11

Do you support label management within the white-label platform?

Accepted Answer

Yes. In addition to artist management, our white-label solution includes dedicated label management capabilities. Labels can onboard and manage their own artists, access reporting, track releases, and operate through their own dashboards while remaining connected to the parent organization's admin panel.

Question 12

Can labels manage multiple artists from one account?

Accepted Answer

Absolutely. Labels can manage multiple artists, releases, royalty splits, team members, and catalogs from a centralized dashboard built for scalability.

Question 13

How secure is the platform?

Accepted Answer

Security is a core priority. We implement modern security practices to protect user accounts, financial information, release data, and catalog assets from unauthorized access.

Question 14

Do you provide support from real people?

Accepted Answer

Yes. Our team is available to assist with distribution, monetization, royalty questions, platform usage, and technical issues whenever support is needed.

Question 15

What if ASUP doesn't have a feature I need?

Accepted Answer

Tell us. We believe the best products are built alongside their users. We continuously develop new features, workflows, and integrations based on customer feedback. If a feature is important to your business, we'll evaluate it and explore how it can be incorporated into our roadmap.

Question 16

How does ASUP scale as my business grows?

Accepted Answer

Whether you're an independent artist, a growing label, or a distribution company managing thousands of releases, our infrastructure is built to support growth at every stage.

Question 17

What is ASUP's long-term vision?

Accepted Answer

Our goal is to build technology that empowers artists, labels, and music businesses to distribute, monetize, manage rights, and grow sustainably from a single platform.

Help Center &
Knowledge Base

Frequently Asked Questions

Help Center &Knowledge Base

Frequently Asked Questions

Help Center &
Knowledge Base